NCA, mobile network operators to harmonise shortcodes

Business News of Thursday, 21 August 2014

Source: Graphic Online


The National Communications Authority (NCA), in collaboration with Mobile Network Operators, has put in place measures to ensure that common customer services across all networks use uniform short codes.

To this end, all short codes for accessing services, including Credit Recharge, Credit Balance and Call Centre inquiries and other such services will be uniform for all mobile telephony consumers in Ghana, from September 8, 2014, irrespective of their network.

Consumers are thus expected to simply replace their old recharge codes with the new code, which is *134* for all networks. They must key in their 14-digit recharge PIN and follow the instructions on the voucher for their new credit.

According to the Director General of the NCA, Mr Paarock VanPercy, the aim of the exercise is to harmonise all short codes for general customer services across all networks.

Mr VanPercy indicated that the new harmonised codes would run concurrently with the old codes until April 2015, in order to give consumers enough time to learn and adapt to the new codes.

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In line with this, the NCA and the mobile network operators would be embarking on a sensitisation campaign to create awareness of this new initiative.

Mr VanPercy said all that was required of consumers was for them to replace the old short code with the new short codes.

However, these recharge vouchers would still be valid and will be phased out entirely by April 2015.

He added that with the exception of depositing or retrieving Voice Mail, consumers would not be charged for using those harmonised short codes to contact service providers or perform other functions.

Mr VanPercy noted that the NCA, as the regulator, was always looking to work with the network operators and other stakeholders to ensure that consumers’ experiences were greatly enhanced.